Privacy Policy

Welcome to Garden Trellises Shop! At gardentrellis-us.com, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website, make a purchase, or interact with our services. By using our site, you agree to the practices described below.

1. Information We Collect

We collect information to provide you with a seamless and personalized gardening experience. This includes:

• Personal Information: When you make a purchase or create an account, we collect details such as your name, email address, shipping address (e.g., 1670 Robinson Lane, Marietta, US 45750), and payment information (e.g., credit card details processed securely via our partners).
• Browsing Data: We automatically collect information about your device, IP address, browser type, and pages you visit on our site using cookies and similar technologies.
• Communication Data: If you contact our customer service team at [email protected], we may retain your messages and responses.

2. How We Use Your Information

Your data helps us enhance your experience with our elegant and functional garden products. We use it for:

• Processing orders for items like Wood Arbors, Compost Tumblers, or Metal Potting Benches.
• Providing customer support and responding to inquiries.
• Improving our website and product offerings based on user preferences.
• Sending promotional emails (only with your consent) about new products or gardening tips.
• Ensuring security and preventing fraud through encrypted transactions.

3. Sharing and Disclosure of Data

We value your trust and do not sell your personal data. However, we may share information with:

• Payment Providers: Partners like Visa, MasterCard, JCB, and PayPal handle transactions securely; they have their own privacy policies.
• Shipping Carriers: To deliver products globally (excluding parts of Asia and remote regions), we share shipping addresses with logistics partners.
• Legal Requirements: We may disclose data if required by law or to protect our rights and safety.

4. Data Storage and Security

We store your data on secure servers with advanced encryption measures. Personal information is retained only as long as necessary for order fulfillment or legal compliance. Payment details are not stored on our systems; they are processed through encrypted channels by our partners.

5. Your Rights

As a user, you have the right to:

• Access, update, or delete your personal information by contacting us at [email protected].
• Opt-out of marketing communications at any time.
• Request data portability or restrict processing, subject to applicable laws.

We respond to all requests promptly, in line with global privacy regulations like GDPR and CCPA.

6. Cookies and Tracking Technologies

Our website uses cookies to enhance functionality, such as remembering your cart items or preferences for products like Garden Bridges or Worm Composting Bins. You can manage cookie settings through your browser, but note that disabling cookies may affect site performance.

7. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or laws. The latest version will always be posted on our website with the effective date.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to our team at [email protected]. We’re here to help you grow with grace and purpose!