At Garden Trellises Shop, we take pride in offering high-quality, elegant garden structures and composting solutions. We want you to be completely satisfied with your purchase of our Arbors, Garden Bridges, Potting Benches, Trellises, or Composting Systems. If you’re not entirely happy with your item, we’re here to help with a straightforward returns and exchange process.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of you receiving your order.

Condition of Items

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition.
  • In the original packaging, with all tags and accessories included.
  • Accompanied by the original proof of purchase (order number).

Non-Returnable Items

For health, safety, and hygiene reasons, the following products are final sale and cannot be returned or exchanged:

  • Compost Tumblers & Compost Bins (including Kitchen Compost Bins and Worm Composting Bins)

Please choose these composting solutions carefully, as they are intended for organic waste and cannot be resold once purchased.

How to Initiate a Return or Exchange

Please follow these simple steps:

  1. Contact Us: Within the 15-day window, email our customer service team at [email protected]. Use the template below to ensure we have all the necessary information to assist you quickly.
  2. Wait for Instructions: We will respond within 2 business days with a Returns Authorization Number and instructions on where to send your item. Please do not ship anything back without this authorization.
  3. Ship the Item: Carefully package the item and ship it to the address we provide. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item).
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange.

Return & Exchange Request Email Template

Copy and paste the template below into an email to [email protected].

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Garden Trellises Shop Team, I would like to request a [return / exchange] for an item from my order. Order Number: [Your Order Number] Product Name: [Name of the product, e.g., “Vinyl Potting Bench”] Reason for Return/Exchange: [Please provide a brief reason] My preferred solution is: [ ] Refund to original payment method [ ] Exchange for [Product Name/SKU] [ ] Store credit I confirm that the item is unused and in its original packaging. Full Name: [Your Full Name] Shipping Address: [Your Address] Email Address: [Your Email] Thank you for your assistance. Sincerely, [Your Name]

Refund Timing and Method

After we receive your return:

  • Processing Time: Refunds are processed within 5 business days of us receiving the returned item.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: Please allow additional time for the refund to appear in your account, depending on your bank or card issuer’s processing times. This is typically 5-10 business days.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.

Damaged or Incorrect Items

If your item arrives damaged or if you received the incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you, including providing a prepaid shipping label.

Contact Us

For any questions regarding our Returns & Exchanges policy, please don’t hesitate to reach out. We’re dedicated to ensuring your gardening experience is graceful and purposeful.

Email: [email protected]
Website: gardentrellis-us.com
Address:

1670 Robinson Lane, Marietta, US 45750

Happy Gardening,
The Garden Trellises Shop Team