Dear Gardener,

At Garden Trellises Shop, we are dedicated to bringing elegance and purpose to your garden. We understand that a seamless delivery and a confident purchase are part of that experience. Please review our policies below to ensure your journey with us is as graceful as the structures we create.

Shipping Information

We are thrilled to ship our products globally, though we currently cannot deliver to parts of Asia and a few select remote regions.

Order Processing

Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Timelines

Once your order leaves our warehouse, you can expect delivery within the following timeframes:

  • Standard Shipping (DHL or FedEx): $12.95. Delivery within 10-15 business days after shipment.
  • Free Shipping (EMS): For orders over $50. Delivery within 15-25 business days after shipment.

You will receive a tracking notification via email once your order is on its way to you.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If an item does not meet your expectations, we offer a straightforward returns and exchange process for most items.

Policy Timeframe

Returns and exchanges are accepted within 15 days of you receiving your order.

Condition of Items

To be eligible for a return or exchange, your item must be:

  • In its original, unused condition.
  • In the original packaging, with all tags and accessories included.
  • Accompanied by the original proof of purchase (order number).

Non-Returnable Items

For health, safety, and hygiene reasons, all composting products are final sale and cannot be returned or exchanged. Please choose these items carefully.

This includes: Compost Tumblers, Compost Bins, Kitchen Compost Bins, and Worm Composting Bins.

How to Initiate a Return or Exchange

Please follow these simple steps:

  1. Contact Us: Within the 15-day window, email our customer service team at [email protected]. Use the template provided below to ensure we have all necessary information.
  2. Wait for Instructions: We will respond within 2 business days with a Returns Authorization Number and instructions on where to send your item. Please do not ship anything back without this authorization.
  3. Ship the Item: Carefully package the item and ship it to the address we provide. The customer is responsible for the cost of return shipping unless the return is due to our error (e.g., wrong item shipped, defective item).
  4. Processing: Once we receive and inspect the returned item, we will process your refund or exchange.

Return & Exchange Request Email Template

Please copy and paste the template below into an email to us.

Subject: Return/Exchange Request - Order #[Your Order Number]

Dear Garden Trellises Shop Team,

I would like to request a [return / exchange] for an item from my order.

Order Number: [Your Order Number]
Product Name: [Name of the product, e.g., "Vinyl Potting Bench"]
Reason for Return/Exchange: [Please provide a brief reason]

My preferred solution is:
[ ] Refund to original payment method
[ ] Exchange for [Product Name/SKU]
[ ] Store credit

I confirm that the item is unused and in its original packaging.

Full Name: [Your Full Name]
Shipping Address: [Your Address]
Email Address: [Your Email]

Thank you for your assistance.

Sincerely,
[Your Name]

Refund Timing and Method

After we receive your return:

  • Processing Time: Refunds are processed within 5 business days of us receiving the returned item.
  • Method: The refund will be issued to the original payment method used for the purchase (Visa, MasterCard, JCB, or PayPal).
  • Bank Processing: Please allow an additional 5-10 business days for the refund to appear in your account, depending on your bank or card issuer.
  • Shipping Costs: Original shipping fees are non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item.

Damaged or Incorrect Items

If your item arrives damaged or if you received the incorrect product, please contact us immediately at [email protected]. We will arrange for a replacement or return at no cost to you, including providing a prepaid shipping label.

Contact Us

For any questions regarding our Shipping or Returns & Exchanges policy, please don’t hesitate to reach out.

Email: [email protected]
Website: gardentrellis-us.com
Address: 1670 Robinson Lane, Marietta, US 45750

Happy Gardening,
The Garden Trellises Shop Team